CUSTOMER SERVICE

For one-on-one assistance or questions please call (530) 222-0338 during business hours (9-5pst Mon-Thurs, 9-2pst Fri)

GUARANTEE

We pride ourselves on providing quality products through stringent control systems that we have in place. If we do happen to make an error on your order, or if the product is defective in material or workmanship, we will replace the product free of charge. Your satisfaction is important to us. Without your continued business, we are nothing! We are proud to warranty our rubber stamps, embossing seals all other products for one year from the date of purchase.

Unfortunately, we are not able to offer warranties on products in the following cases:

  • Rubber stamps for any damage caused by re-inking our stamps with incorrect ink, or ink purchased from another company.

  • Typographical errors made by a customer when entering an order.

  • Sizing errors - either character height or overall size

Since custom products are made to order, these products cannot be returned or exchanged simply because the customer does not like the product. Stock products may be returned, but a restocking fee may apply.

For returns, please email our customer service department at castamps@gmail.com. Please include your invoice number.

RETURNS, WARRANTIES,
CANCELLATIONS & ORDER CHANGES

Customer satisfaction is important to us. We are proud to warrant our products against defects in material and workmanship for a period of one year from the date of purchase*. If for any reason we make an error on your order or the product does not function according to it's specifications, we will replace it free of charge.

We cannot honor warranty claims for any defects or damage caused by re-inking our stamps with the incorrect ink or with ink purchased from another company or if using our stamps on chemically treated paper.

We cannot be held responsible for any mistake a customer makes when entering an order and we will not replace these orders at no charge.

In addition, we manufacture a custom product which cannot be returned or exchanged if the customer simply doesn't like the product.

To meet our fast turnaround times, orders are entered into production almost immediately after the order is placed. Therefore, if you realize you need to make a change to your order or cancel your order, we cannot do so unless we receive notice within 1 hour of your order being placed. You will be charged the full amount of the order for any order cancelled after this time.

*Up to the discretion of the owner

SHIPPING & DELIVERY

RATES

Our shipping fees are based on USPS costs, which is by weight or package size.

We'll show you exact prices when you make your order.

SPEEDS

Our system usually allows us to ship your products within two days of ordering. 

  • USPS First-Class Mail: 2 business days

  • USPS Priority Mail: 2 business days

Delivery services include the time it takes to process, print, assemble, package and ship your order.

Delivery times apply to orders placed before the outgoing mail deadline, 2PM PST.

The delivery time for orders received after the deadline is calculated from the following business day.

Exceptions

  • A product may to be ordered from our suppliers to complete your order.

  • We may need further information from you to complete your order, suspending delivery times.

​GENERAL SHIPPING INFORMATION

Our shipping carrier is USPS.

We only ship to US addresses at this time.

FREQUENTLY ASKED QUESTIONS

Can I buy Postage Stamps here?
No. We sell rubber stamps used to apply images with ink. You can purchase postage stamps at the Post Office.
How big of a stamp can you make?
Theoretically, we can make a stamp of any size; however, a pad used to apply ink to the stamp cannot be found in any size. We reccommend stamps no larger than 4in. x 6in.
Do you recycle stamps?
Your used machine can be used for a new dye (rubber) if it is in working condition. Otherwise we will build you a new stamp and throw the unusable machine in the trash. However, we can often use date stamps with expired date bands, though we don't buy them back.
How soon will my order be ready?
Our turn around time is 1-3 days depending on work flow. If you need a rush job please let us know and we will attempt to accommodate. 
Is there a fee for rush orders?
Short answer is: No. Long answer is: If we have to inconvenience another customer to adhere to your time frame, we may add a few dollars to your total price.
How do I re-ink a stamp pad?
It depends on the model, but typically you press the bottom of the machine up slightly and pull the pad out using the tabs on the side. You then apply the ink in drops to the pad, using the tip of the ink bottle to spread the liquid evenly. Try a little at first, and apply more as needed. Re-insert the pad (face-down) while pressing the bottom of the machine up slightly.
Where are you?
We are located at 1162 Hartnell Ave. in Redding, CA 96002. Our shop is in a shopping center, next to Cash and Carry, and down the way from the laundromat.

 
 
 
 

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CONTACT

phone: (530) 222-0338

ADDRESS

1162 Hartnell Avenue

Redding, CA 96002, USA

fax: (530) 222-2240

©2017 by C&A Rubber Stamps & Signs